x55 Privacy Policy

1Who We Are

x55 is an online gaming and sports betting platform accessible at x55.wine, designed specifically for players in Pakistan. The platform offers slot games, fish games, live casino tables, sports betting — with a strong focus on cricket, Pakistan Super League (PSL) matches and T20 tournaments — alongside promotions and a dedicated mobile app for Android and iOS.

This Privacy Policy applies to all users of the x55 website and mobile applications. When you register an account, browse the platform, make a deposit in PKR, place a bet or contact support, you are interacting with x55 as described in this document. This policy explains how the data generated through those interactions is handled.

2Data We Collect

x55 collects personal information in two ways: information you provide directly during registration and platform use, and information generated automatically when you interact with the platform. The table below gives a clear breakdown of what is collected and why.

x55 does not collect data beyond what is necessary for the purposes listed above. If additional information is needed — for example, during an enhanced identity check — you will be informed at the time of the request.

3How We Use Your Data

The personal information collected by x55 is used exclusively to operate the platform, manage your account and deliver a secure and enjoyable experience. Specific uses include:

• Account management: Creating and maintaining your x55 account, processing login requests, managing your PKR balance and recording your activity history.
• Transaction processing: Coordinating with JazzCash, Easypaisa, Raast, banks and card networks to process deposits and withdrawals accurately and securely.
• Identity verification: Confirming your age and identity before processing withdrawals above defined thresholds or when account security requires it.
• Fraud prevention and security: Monitoring account activity for patterns that suggest unauthorised access, account abuse or money laundering. Unusual activity may trigger a temporary account review.
• Responsible gaming: Using session duration and deposit frequency data to power the deposit limit, session reminder and self-exclusion tools available in your account settings.
• Platform improvement: Analysing aggregated, anonymised usage data to improve the game lobby, betting interface and mobile app experience for all Pakistani players.
• Promotions and communications: Sending you information about bonuses, PSL betting promotions and seasonal offers — but only if you have opted in to marketing communications. You can opt out at any time from account settings.
• Customer support: Using your account history and communication records to resolve support queries accurately and efficiently.

4Payment Data and PKR Transactions

x55 supports deposits and withdrawals in Pakistani Rupees (PKR) through JazzCash, Easypaisa, Raast, bank transfer, debit and credit cards and mobile wallets. The handling of payment credentials works as follows:

• Payment credentials are not stored by x55. When you initiate a deposit via JazzCash or Easypaisa, you complete the payment on the respective provider's interface. x55 does not see or store your JazzCash PIN, your Easypaisa mobile account password or your bank card CVV number.
• Transaction reference data — including the amount in PKR, the payment method type, the transaction reference number and the timestamp — is stored by x55 for your account balance record and for dispute resolution.
• Account name matching: x55 verifies that the name associated with your payment method matches the name on your x55 account. This check uses only the name data provided — no further payment account details are retained.
• Withdrawal verification: For first-time withdrawals or withdrawals above a defined threshold, x55 may request confirmation of payment method ownership. This is a standard security measure to prevent unauthorised fund transfers.

5Data Sharing and Third Parties

x55 does not sell, rent or trade your personal data. Your information is shared only in the limited and necessary circumstances described below.

• Payment processors: Transaction details are shared with JazzCash, Easypaisa, Raast, acquiring banks and card networks solely to process your PKR deposits and withdrawals. These providers operate under their own privacy and security policies.
• Identity verification providers: Where enhanced identity verification is required, x55 may use a third-party verification service. Document data shared for this purpose is handled in accordance with that provider's data protection standards and is not retained by x55 beyond the verification process.
• Game providers and studios: Game session data — such as the game title and the bet amount — may be shared with the relevant game studio for the purposes of dispute resolution and RNG (random number generator) audit. This data does not include your personal contact details.
• Platform analytics: Aggregated and anonymised data about platform usage may be processed by analytics tools to help x55 improve the gaming experience. This data cannot be used to identify individual players.
• Legal obligations: x55 may disclose personal data when required by law, court order or in response to a valid legal process. x55 will only comply with requests that are legally valid and will disclose the minimum information required.

No data sharing arrangements outside of those listed above are in place. If x55 enters into a new data sharing arrangement that affects registered players, this Privacy Policy will be updated and players will be notified before the change takes effect.

6Cookies and Tracking Technologies

x55 uses cookies and similar technologies to keep the platform running smoothly and to remember your preferences between sessions. Here is a breakdown of the types of cookies in use:

• Essential cookies: These are required for the platform to function. They maintain your login session, store your language preference and protect against cross-site request forgery. You cannot opt out of essential cookies and continue using the platform.
• Performance cookies: These help x55 understand how the platform is being used — for example, which games are most popular or where players experience slow loading times. The data collected is aggregated and does not identify individual users.
• Preference cookies: These remember settings you have configured in your account — such as your preferred deposit method or your notification preferences — so you do not have to reconfigure them each time you log in.
• Security cookies: Short-lived cookies used during the login process to verify that the session is legitimate and has not been hijacked.

Most browsers allow you to manage cookie preferences from the browser settings menu. Disabling essential cookies will prevent x55 from functioning correctly. Disabling performance or preference cookies will not affect your ability to play games or make transactions but may mean some settings are not remembered between sessions.

7Data Retention

x55 retains your personal data for as long as your account is active and for a defined period after account closure. The retention periods below reflect the practical and legal needs of operating a gaming platform:

• Account data (name, contact details, date of birth): Retained for the duration of the account and for a minimum period after closure to allow for any post-closure disputes or regulatory enquiries.
• Transaction records: PKR deposit and withdrawal records are retained for a minimum of five years after the transaction date to support financial record-keeping and dispute resolution.
• Identity verification documents: Where ID documents have been submitted, these are retained for the minimum period required by applicable record-keeping obligations and are securely deleted thereafter.
• Support communications: Chat logs and email records related to support requests are retained for a period sufficient to allow follow-up and review, typically two years from the date of the last interaction.
• Gameplay and session data: Detailed bet records are retained for a period sufficient to resolve any disputes about game outcomes. Aggregated session data used for responsible gaming monitoring is retained for the duration of the account.

When data is no longer required for any of the purposes listed in this policy, it is securely deleted or anonymised. Anonymised data — from which individual identification is not possible — may be retained indefinitely for platform analytics purposes.

8Data Security

x55 applies multiple layers of security to protect the personal data of Pakistani players. The measures in place include:

• Encryption in transit: All data transmitted between your device and x55 servers uses TLS encryption. The padlock icon in your browser's address bar confirms that the connection is encrypted.
• Encryption at rest: Personal data stored on x55 servers is encrypted. Even in the event of unauthorised server access, stored data would not be readable without the decryption keys.
• Access controls: Access to your personal data by x55 staff is restricted on a need-to-know basis. Support agents can view only the information required to resolve your query — they cannot view payment credentials or full financial records without authorisation.
• Fraud and anomaly detection: Automated systems monitor login activity, transaction patterns and betting behaviour for signs of account compromise or abuse. Suspicious activity triggers an internal security review.
• Password hashing: Your x55 account password is stored as a cryptographic hash — not in readable form. Even internal staff cannot retrieve your password. If you forget your password, a reset link is issued rather than a retrieval of the original.

9Your Rights Over Your Data

As a registered x55 player, you have rights over the personal information held about you. These rights can be exercised by contacting x55 support through the platform's live chat or support email channel.

x55 will respond to data rights requests within a reasonable period. Identity verification may be required before a request is actioned to ensure that data is only disclosed to the account holder.

10Children's Privacy

x55 is strictly an adult platform. The minimum age to register an account and use the platform is 18 years. x55 does not knowingly collect personal data from anyone under the age of 18.

If x55 discovers that an account has been registered by a person under 18, the account will be immediately closed, all transactions voided and any personal data associated with the account deleted as soon as practicable. If you believe a minor has registered on x55, please notify support immediately.

Parents and guardians are encouraged to use parental control software on shared devices to prevent minors from accessing online gaming platforms. Ensuring that your x55 account is protected by a strong password and that you log out after every session on a shared device is a practical first step.

11Third-Party Links and Services

The x55 platform may reference or link to third-party services in specific contexts — for example, payment provider portals when completing a JazzCash or Easypaisa transaction, or game provider interfaces within the Game Lobby. Once you leave the x55 platform and access a third-party service, your data is governed by that service's own privacy policy.

x55 is not responsible for the privacy practices of third-party payment providers, game studios or any other external service. x55 selects third-party partners carefully and expects them to maintain appropriate data protection standards, but x55 cannot guarantee the practices of services it does not control.

If you have concerns about how a third-party service handles your data — for example, a payment gateway — you should review that provider's privacy policy directly or contact their customer support.

12Changes to This Privacy Policy

x55 reviews this Privacy Policy periodically and updates it when changes to the platform, new features or revised operating practices require it. The "Last updated" date at the top of this page reflects when the most recent revision was made.

When a material change is made — one that significantly affects how your data is collected or used — x55 will notify registered players through their account's contact details or through a notice on the platform before the change takes effect. For minor clarifications that do not affect the substance of data handling, x55 may update this page without a separate notification.

Continued use of x55 after a policy update has been communicated constitutes your acceptance of the revised Privacy Policy. If you disagree with a change, you may contact support to discuss your options, including account closure and data deletion.

13Contact Us About Privacy

If you have questions about this Privacy Policy, want to exercise your data rights or have a concern about how your information has been handled, the x55 support team is available around the clock through the platform's live chat channel. You can also reach support by emailing the address listed in the footer of this page.

Please include your registered account username or the email address associated with your account when submitting a data rights request. This allows the support team to locate your records and process your request efficiently.

For responsible gaming-related data requests — such as accessing your deposit or session history — the support team can provide this information directly or guide you to the relevant section of your account dashboard.